We carefully pack and dispatch every order to ensure it reaches you safely. Orders are shipped through trusted courier partners.

Once your order has been handed over to the courier, delivery is handled by the respective courier company. Delivery timelines may vary depending on the location and courier service.

Damaged or Delayed Shipments

If your package is damaged, delayed, lost, or has any delivery-related issue during transit, the customer must raise a complaint directly with the respective courier company.

Aura Swords is not responsible for delays, loss, or damage caused during transit after the shipment has been handed over to the courier.

7-Day Return Policy

We offer a 7-day return policy from the date of delivery, subject to applicable conditions.

To request a return, the product must be unused, in its original condition, and preferably in the original packaging. Customers may be required to provide photographs or an unboxing video for verification.

Returns that do not meet the applicable conditions may not be accepted.

For return assistance, please contact our customer support within 7 days of receiving your order.

Note: Once a parcel has been handed over to the courier, courier-related issues must be reported to the courier company. Aura Swords will provide reasonable assistance where possible but will not be responsible for issues caused by the courier after dispatch.